Seller Protection

Effective date: 30 July 2026

1. Introduction

What: Seller Protection explains seller-side safeguards and obligations when you sell on ROVEXO with your Personal Account.

Why: Sellers need clarity on payouts, unfair claims, and compliance without duplicating Seller Terms.

Important: This document covers seller obligations and protections. Full commercial terms live in Seller Terms.

2. Purpose

What: Explain Wallet proceeds, fulfilment duties, prohibited inventory risk, and how false or abusive buyer claims are handled.

3. Who this applies to

What: Anyone listing or fulfilling sales on ROVEXO.

4. Definitions

What:

Seller Fee = £0 — ROVEXO does not charge a seller commission on the item price.
Platform Fee — paid by the buyer at Checkout; details only in Platform Fee Policy.
Available Balance — Wallet funds you may withdraw under Wallet Terms.

5. Detailed explanation

What: Seller Protection assumes you list Allowed/Restricted goods honestly, ship on time with tracking where provided, and keep chat on ROVEXO.

How:

1. Follow Prohibited & Restricted Items Policy.

2. Fulfil paid orders via Orders / Conversation Hub and shipping flows.

3. Retain proof of postage and condition disclosures.

4. Respond to buyer issues factually inside the Hub.

5. Withdraw Available Balance under Wallet rules.

Notes: Do not copy Platform Fee schedules here — link the fee policy. Do not ask buyers to pay outside ROVEXO.

6. Step-by-step guidance

How:

1. Publish accurate listings via Sell.

2. After payment, create label / ship promptly.

3. Update tracking and keep evidence.

4. If a claim appears false, reply with evidence in the Hub and Support.

5. Withdraw when funds are Available.

7. Examples

Example: You ship with tracking on day two. Buyer claims non-receipt while tracking shows delivered — provide Hub evidence for review.

Example: You list a prohibited weapon — Seller Protection does not apply; the listing is removed under compliance rules.

8. Common mistakes

What: Off-platform payment requests; shipping without proof; listing prohibited items; adding a fake “seller fee” onto buyers.

9. Frequently Asked Questions

Is there a Seller Fee? No — Seller Fee is £0.
Who pays Platform Fee? The buyer — see Platform Fee Policy.
Where are full seller contract terms? Seller Terms.

10. Common questions

When can I withdraw? When Balance shows Available — see Wallet Terms.
What if I am suspended? See Account Suspension Policy.

11. Related Documents

Updated 30 July 2026