Shipping Policy

Effective date: 30 July 2026

What: Unless ROVEXO offers a labelled fulfilment programme for a listing, the seller is responsible for packing and dispatch.

Why: Sellers know their items best and choose packaging suited to what they are sending.

What: Available delivery methods are shown at Checkout based on the listing and seller settings.

How: Buyers should review costs and estimated delivery times before purchase.

What: When tracking is provided, buyers can open it from order notifications and the Orders area.

Example: Tapping a Notification like "Your order has shipped" opens the tracking details directly.

How: Buyers should contact the seller through Messages first.

Important: If unresolved, use Contact Support with order details. ROVEXO may facilitate dispute resolution under the Complaint & Dispute Resolution Policy.

What: Sellers must not ship prohibited or restricted items.

How: See the Prohibited & Restricted Items Policy for the full list.

Who pays for delivery? The delivery cost shown at Checkout, which the buyer pays as part of the order total.
What if my tracking has not updated? Message the seller first; if there is no update after a reasonable time, contact Support.
Can a seller refuse to ship internationally? Sellers set the delivery options and destinations available on each listing.

Updated 30 July 2026