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How do I buy on ROVEXO?Find a listing, review photos and details, then tap Buy Now. Complete delivery and payment in ROVEXO Checkout. Keep chat on ROVEXO for purchase protection.›What is Total Buyer Pays?Total Buyer Pays is the full amount at Checkout, including the item price, Platform Fee paid by the buyer, and applicable shipping — not the item price alone.›Does ROVEXO protect my purchase?Eligible Checkout purchases include purchase protection for issues such as item not received or significantly not as described. Message the seller first, then use Support if needed.›How do offers and counter-offers work?Use Make Offer on a listing or in Conversation Hub. Sellers can accept, decline, or counter. Pay only through ROVEXO after an accepted offer.›How do I start selling?Open Sell, add photos, title, description, category, price and parcel size, then Publish. One ROVEXO account can buy and sell — no separate seller account.›What is the Seller Fee?Seller Fee is £0. There is no seller commission on ROVEXO sales. Buyers pay the Platform Fee shown in Checkout.›What photos should I use?Use clear, well-lit photos of the actual item. Show flaws honestly. Poor or misleading photos can delay sales or trigger moderation.›Where is my Balance?Open Balance from Profile (Wallet). Available Balance is what you can withdraw after protection timing and verification requirements.›How long do withdrawals take?After you request a withdraw to a verified bank account, timing depends on verification, fraud checks, and banking networks. Pending protection holds must clear first.›Who pays the Platform Fee?The buyer. Platform Fee is included in Total Buyer Pays at Checkout. Sellers do not pay a commission Seller Fee.›Who arranges shipping?The seller fulfils the order using ROVEXO shipping and label flows for that order. Tracking appears in Orders and Conversation Hub when available.›Where do I track my order?Open Orders or the order’s Conversation Hub. Tracking updates appear when the seller ships and the carrier provides events.›Can I change my address after payment?Only while the order status still allows it. Contact the seller and Support immediately via Inbox — do not move the conversation off ROVEXO.›Do I need a separate business account to sell?No. ROVEXO uses one account. Business tools are a switch and verified information on the same account — not a different account type.›What is seller tax registration?Before payouts, complete tax registration on your ROVEXO account (for example Personal, Sole Trader, or Company status for tax purposes) and add a bank account for withdrawals.›Why does ROVEXO ask me to verify?Verification protects buyers and sellers, reduces fraud, and unlocks payouts and higher trust. Follow the in-app steps and keep documents clear and current.›How do returns and refunds work?Returns and refunds follow order status, delivery confirmation, and dispute outcomes. Keep evidence inside ROVEXO Messages and Orders.›Can I pay outside ROVEXO?No. Off-platform payment removes purchase protection and breaches ROVEXO policies. Always pay and chat inside the app.›What should I check when buying women's fashion on ROVEXO?Confirm size, condition, brand, and measurements in photos. Ask the seller about flaws before you buy. Prefer tracked courier delivery for higher-value pieces.›How do I list men's fashion accurately?Use clear photos, true size labels, and honest condition. Mention brand and material. Accurate titles help buyers find your item in Men's Fashion.›How does ROVEXO handle designer and jewellery listings?List only authentic items you own. Show hallmarks, serials, and packaging when available. Misleading designer claims can be removed and may affect your account.›Are kids and baby items safe to buy second-hand?Check for recalls, wear, and missing parts. Prefer items that meet UK safety expectations for children’s products. Ask sellers for age suitability and condition details.›What parcel size should I use for home and garden items?Measure the packed item and choose the parcel option that fits. Oversize or fragile goods need honest packing notes so shipping labels and buyer expectations match.›What should electronics listings include?State working condition, included accessories, storage capacity, and any faults. Reset devices before shipping. Buyers should test on arrival and report issues via ROVEXO.›How are books and media graded on ROVEXO?Describe edition, wear, missing discs, or water damage honestly. Clear photos of spines and page edges help buyers choose with confidence.›How do I list collectables fairly?Note authenticity markers, set completeness, and condition grades. Avoid exaggerated rarity claims. High-value items should use tracked shipping.›What matters for sports and outdoors gear?Share size, usage wear, and safety-critical details (for example helmets or climbing gear). Do not list damaged safety equipment as fully functional.›What can I sell in Vehicle Parts & Accessories?Courier-shippable parts and accessories only. Whole vehicles are not a ROVEXO catalogue root. Include fitment details (make, model, year) in the description.›Why is my withdrawal still pending?Withdrawals pass a security review before funds are sent. Most reviews complete within 24 hours.›Can I cancel a pending withdrawal?Contact Support before the withdrawal is approved if you need to cancel.›