Follow shipment progress from order to delivery.
Track your order
*Last Updated: 30 July 2026*
Purpose
Follow shipment progress from order to delivery.
Explanation
Open Orders and select your purchase to view status updates.
Status stages
- Awaiting shipment — payment received, seller preparing the item
- Shipped — tracking appears when the seller ships
- Delivered — carrier or order status shows delivered
- Completed — the order is completed in Orders / Conversation Hub
Contact the seller in Conversation Hub if tracking stalls.
Examples
- Open Settings → Help Centre to find this guide again.
- Use search in Help Centre for related policies and legal documents.
Common mistakes
- Looking for Help or Legal on the Profile menu — both live under Settings.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
- Skipping verification steps when ROVEXO asks for them.
Frequently Asked Questions
Q: Where do I find Help Centre?
A: Go to Settings → Help Centre.
Q: Where are legal documents?
A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.
Q: How do I contact Support?
A: Open Help Centre → Contact Support, or go to /support.
Related Articles
- /help — Help Centre home
- /account/settings — Settings (Account Control Centre)
- /legal — Legal Information
- /support — Contact Support
Last updated 30 July 2026