Track your order

Track your order

*Last Updated: 30 July 2026*

Purpose

Follow shipment progress from order to delivery.

Explanation

Open Orders and select your purchase to view status updates.

Status stages

• Awaiting shipment — payment received, seller preparing item
• Shipped — tracking available when provided
• Delivered — carrier confirms delivery
• Completed — buyer confirmed receipt

Contact the seller through Messages if tracking stalls.

Examples

• Open Settings → Help Centre to find this guide again.
• Use search in Help Centre for related policies and legal documents.

Common mistakes

• Looking for Help or Legal on the Profile menu — both live under Settings.
• Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
• Skipping verification steps when ROVEXO asks for them.

Frequently Asked Questions

Q: Where do I find Help Centre?

A: Go to Settings → Help Centre.

Q: Where are legal documents?

A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.

Q: How do I contact Support?

A: Go to Settings → Contact Support.

Related Articles

• /help — Help Centre home
• /account/settings — Settings (Account Control Centre)
• /legal — Legal Information
• /support — Contact Support