Delivery options and seller responsibilities.
Delivery and shipping
*Last Updated: 30 July 2026*
Purpose
Delivery options and seller responsibilities.
Explanation
At checkout
- Available delivery options and fees are shown before you pay.
- Checkout uses ROVEXO shipping quotes for that order.
Seller responsibilities
- Fulfil using the ROVEXO label flow for the paid order.
- Pack to the declared parcel size.
- Mark shipped so tracking can appear in Orders and Conversation Hub.
Examples
- Open Settings → Help Centre to find this guide again.
- Use search in Help Centre for related policies and legal documents.
Common mistakes
- Looking for Help or Legal on the Profile menu — both live under Settings.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
- Skipping verification steps when ROVEXO asks for them.
Frequently Asked Questions
Q: Where do I find Help Centre?
A: Go to Settings → Help Centre.
Q: Where are legal documents?
A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.
Q: How do I contact Support?
A: Open Help Centre → Contact Support, or go to /support.
Related Articles
- /help — Help Centre home
- /account/settings — Settings (Account Control Centre)
- /legal — Legal Information
- /support — Contact Support
Last updated 30 July 2026