Delivery Policy

Effective date: 30 July 2026

What: Sellers dispatch items within the timeframe shown on the listing.

Notes: Unless ROVEXO provides a labelled fulfilment programme for that listing.

What: When provided, buyers open tracking from Orders and notifications.

Example: A shipped-order notification links straight to the courier's tracking page.

How: Contact the seller through Messages first, then Contact Support for unresolved delivery issues.

What if my order has not dispatched yet? Check the listing's stated dispatch time, then message the seller for an update.
Where do I find my tracking number? In the order Notification or in the Orders view for that order.
Who do I contact if delivery fails repeatedly? Message the seller first, then Contact Support if unresolved.

Updated 30 July 2026

Effective date: 30 July 2026

What: Sellers dispatch items within the timeframe shown on the listing.

Notes: Unless ROVEXO provides a labelled fulfilment programme for that listing.

What: When provided, buyers open tracking from Orders and notifications.

Example: A shipped-order notification links straight to the courier's tracking page.

How: Contact the seller through Messages first, then Contact Support for unresolved delivery issues.

What if my order has not dispatched yet? Check the listing's stated dispatch time, then message the seller for an update.
Where do I find my tracking number? In the order Notification or in the Orders view for that order.
Who do I contact if delivery fails repeatedly? Message the seller first, then Contact Support if unresolved.

Updated 30 July 2026