Returns & Refund Policy

Effective date: 30 July 2026

1. Seller return settings

What: Sellers may state return windows and conditions on listings.

How: Buyers should review these before purchase.

2. Not as described

What: If an item is materially not as described, you can request a return.

How: Contact the seller through Messages and start a return request from Orders where available.

Example: An item listed as "new with tags" that arrives worn qualifies as not as described.

3. Refund processing

What: Approved refunds are processed through ROVEXO payment infrastructure.

How: Refunded amounts may appear in Wallet statements for sellers and on the original payment method for buyers, depending on the case.

When: Refunds are issued once the return or dispute is approved.

4. Exclusions

What: Custom items, perishable goods, and prohibited items may be excluded from returns where permitted by law and clearly disclosed.

5. Chargebacks

What: Payment chargebacks are handled through Stripe.

How: They may be linked to order evidence and Messages history.

6. Escalation

How: Unresolved cases may be escalated through Contact Support.

Important: ROVEXO may apply the Complaint & Dispute Resolution Policy.

7. Common questions

How long do I have to request a return? This depends on the seller's stated return window on the listing.
Where does my refund go? Back to the original payment method for buyers, or reflected in Wallet statements for sellers.
What if the seller disagrees the item is faulty? Escalate through Contact Support with evidence from Messages and photos.

8. Related Documents

Updated 30 July 2026