Buyer Terms

Effective date: 30 July 2026

1. Scope

What: These Buyer Terms apply when you purchase items through ROVEXO Checkout using your Personal Account.

Why: They sit alongside the Terms & Conditions to explain your rights and responsibilities specifically as a buyer.

2. Contract formation

What: Your order is an offer to buy from the seller.

How: The contract is formed when the seller accepts, or ROVEXO confirms the order, according to the listing type and checkout flow shown at purchase.

3. Payment

What: You must provide a valid payment method in Settings.

How: Charges are processed securely through Stripe. The Checkout total includes amounts described in the Platform Fee Policy and applicable delivery charges.

Important: Review the total shown at Checkout carefully — it is the amount that will be charged. Seller Fee is £0; Platform Fee is paid by the buyer.

4. Delivery and tracking

What: Delivery obligations follow the Shipping Policy and the listing's stated dispatch method.

How: Track Orders from Orders, the Conversation Hub where linked, and Notification links. Sellers may provide Shipping Labels through ROVEXO where integrated shipping is used.

Example: After a seller dispatches an item, you receive a Notification with a tracking link you can open from Orders.

5. Returns and refunds

What: Returns and refunds are handled under the Returns & Refund Policy and the seller's stated return window where applicable.

6. Communication

Why: Keeping purchase-related communication in ROVEXO Messages (Conversation) supports dispute resolution and safety review.

How: Message the seller directly from the order's Conversation Hub.

7. Reporting

What: You may report listings or sellers for counterfeit, unsafe, illegal, or scam concerns.

How: Use in-product report tools or Contact Support.

8. Common questions

When am I charged? At the point you complete Checkout and the order is placed.
What if my item never arrives? Contact the seller in Messages first, then use Contact Support if unresolved — see the Shipping Policy.
Can I cancel an order? This depends on order status; check Orders for available actions or message the seller.
How do refunds reach me? Refunds are returned to your original payment method — see the Returns & Refund Policy.

9. Related Documents

Updated 30 July 2026