Safety & Trust
*Last Updated: 30 July 2026*
Introduction
Safety on ROVEXO means staying on-platform, obeying the Prohibited & Restricted Items compliance manual, and reporting problems early.
Purpose
Teach scam patterns, prohibited goods, moderation/AI detection, and how protection links to Legal.
Who this applies to
All users.
Definitions
- Allowed / Restricted / Prohibited — the only three product states.
- Off-platform payment — prohibited fee circumvention / protection loss.
- Report — in-product report tools + Contact Support.
Detailed explanation
Never pay outside ROVEXO for ROVEXO finds. Never list Prohibited items. Restricted items need disclosures and may be reviewed.
AI moderation analyses titles, descriptions, images, brands, duplicates and keywords, then risk-scores for allow/review/block. Appeals go through Reports & Appeals / Support.
Read the full compliance manual for individual product rules (weapons, medicines, cosmetics, electronics, vehicle parts, and more).
Step-by-step guidance
1. Read Prohibited & Restricted Items Policy before selling unusual goods.
2. Keep checkout and chat on ROVEXO.
3. Report suspicious listings or messages.
4. Appeal only with evidence if you believe a mistake occurred.
Examples
- Buyer asks for bank transfer → refuse and report.
- Listing removed for weapon keyword → check compliance manual; do not relist.
Common mistakes
- “Friends and family” payment requests.
- Relisting prohibited goods with renamed titles.
Frequently Asked Questions
Q: Where is the full prohibited list?
A: Legal → Prohibited & Restricted Items Policy — the compliance manual.
Q: What are the three product states?
A: Allowed, Restricted, Prohibited.
Q: Can I pay outside ROVEXO?
A: No — you lose protection and it breaches policy.
Related platform features
Related Help Articles
Related Legal Documents
- Prohibited & Restricted Items Policy
- Acceptable Use Policy
- Community Guidelines
- Account Suspension Policy
Back to Help Centre
Contact Support
If this guide does not resolve your issue, open Contact Support.
Last Updated
30 July 2026