Reports & Appeals
*Last Updated: 30 July 2026*
Introduction
Reports flag harm. Appeals ask ROVEXO to reconsider a moderation outcome. Both need clear evidence — not duplicates.
Purpose
Explain how to report, what happens next, how appeals work, and how IP notices differ from general reports.
Who this applies to
Any user who sees a policy breach or receives a moderation notice.
Definitions
- Report — flag a listing, user, or conversation.
- Appeal — request review of a removal/suspension decision.
- Notice and Takedown — IP rights holder process in Legal.
Detailed explanation
Use Report Listing / Report conversation tools where available, or Contact Support with URLs and screenshots.
Duplicate reports do not speed review. Threats or abuse in appeals can worsen outcomes.
IP owners should follow the Intellectual Property Notice and Takedown policy with required fields.
Order disputes (item not received, not as described) usually start from the Conversation Hub issue actions and may escalate through Complaint & Dispute Resolution. Safety reports (scams, weapons, fake IDs) should be filed immediately even if you are not a party to the order.
Step-by-step guidance
1. Collect the listing/conversation URL and screenshots.
2. Submit Report or Support request with facts only.
3. Wait for the review outcome notification.
4. If appealing, explain why the decision is wrong and attach evidence once.
5. Do not relist the same Prohibited item while an appeal is open.
Examples
- Counterfeit bag listing → Report Listing + brand evidence.
- Listing removed in error → Appeal with proof of Allowed classification.
- Buyer asks for off-platform payment → report the conversation and do not pay.
Common mistakes
- Spamming five tickets for the same issue.
- Appealing clear Prohibited weapons with “collector” excuses.
Frequently Asked Questions
Q: How do I appeal?
A: Contact Support → appeal topic → listing URL + evidence.
Q: Do multiple reports help?
A: No. One clear report is enough.
Q: How do IP takedowns work?
A: Follow Legal → Intellectual Property & Notice and Takedown Policy.
Related platform features
Related Help Articles
Related Legal Documents
- Complaint & Dispute Resolution
- Account Suspension Policy
- Intellectual Property & Notice and Takedown Policy
- Community Guidelines
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Contact Support
If this guide does not resolve your issue, open Contact Support.
Last Updated
30 July 2026