Privacy Policy

Platform operator: DNS EUROPA LTD

Website: https://www.rovexo.co.uk

Support: support@rovexo.co.uk

ROVEXO is a UK marketplace where every Personal Account can buy and sell. Payments are processed through Stripe. Seller payouts are managed through the ROVEXO Wallet (Balance).

Effective date: 30 July 2026

1. Who we are

What: DNS EUROPA LTD is the data controller for personal information processed through ROVEXO in the United Kingdom.

How: Contact us at support@rovexo.co.uk for any privacy question.

2. Data we collect

What: We collect Personal Account data (name, email, username, profile photo), addresses, Saved items, listing data and images you upload, Offers, order and Wallet transaction records, payment method metadata (tokenised via Stripe — we do not store full card numbers), Conversation messages and attachments, Shipping Label and tracking references where used, device and security session data, support tickets, seller tax profile information where required for payouts, Holiday Mode and notification preferences configured in Settings, Ratings and Reviews you submit, moderation reports, and cookie/consent preferences.

Example: When you list an item for sale, we store the photos, description, price, and category you enter so the listing can appear in Search and Browse.

3. Why we use data

Why: We process data to run the marketplace (Search, Browse, Sell, Checkout, Messages, Orders, Wallet), process payments through Stripe, deliver the Notifications you enable, prevent fraud, meet tax and regulatory reporting obligations where applicable, improve safety and performance, and respond to support requests.

Important: Analytics beyond essential operation only run after you consent — see the Cookie Policy.

4. Legal bases

What: Depending on the activity, we rely on contract performance, legitimate interests (platform safety and essential analytics), legal obligation (including digital platform reporting where applicable), and consent where required (optional marketing and non-essential cookies).

5. Sharing

What: We share data with payment processors (Stripe), delivery partners where you choose integrated shipping, moderation and security providers, professional advisers, and authorities where required by law.

Important: We do not sell personal data.

6. International transfers

How: Where processors operate outside the UK, we use appropriate safeguards such as UK adequacy regulations or contractual protections.

7. Retention

What: Retention periods are set out in full in the Data Retention Policy.

How: You may request deletion through Settings → Delete Account, subject to legal and financial record-keeping requirements.

8. Your rights

What: UK data subjects may request access, rectification, erasure, restriction, portability, and objection, and may lodge a complaint with the ICO.

How: Contact support@rovexo.co.uk to make a request.

9. Children

Important: ROVEXO is not directed at children under 18. Accounts must not be created by minors.

10. Security

What: We apply technical and organisational measures including access controls, audit logging for sensitive actions, and secure payment tokenisation through Stripe.

How: Read more on our approach to keeping your account safe on the Security page.

11. Common questions

Does ROVEXO sell my data? No. We never sell personal data to third parties.
How do I download or delete my data? Use Settings → Delete Account, or contact support@rovexo.co.uk for an access or portability request.
Who can see my Conversation messages? Only you, the other party in the conversation, and ROVEXO staff handling safety, disputes, or legal obligations.
How is my card information protected? Card details are tokenised by Stripe — ROVEXO never stores full card numbers.

12. Related Documents

Updated 30 July 2026