Spot and avoid common marketplace scams.
Overview
Scam red flags
*Last Updated: 30 July 2026*
Purpose
Spot and avoid common marketplace scams.
Explanation
Red flags
- Requests to pay outside ROVEXO
- Urgency to move to WhatsApp or email only
- Overpayment stories
- Links to unknown payment sites
Stay in ROVEXO Checkout and Messages. Report suspicious behaviour.
Examples
- Open Settings → Help Centre to find this guide again.
- Use search in Help Centre for related policies and legal documents.
Common mistakes
- Looking for Help or Legal on the Profile menu — both live under Settings.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
- Skipping verification steps when ROVEXO asks for them.
Frequently Asked Questions
Q: Where do I find Help Centre?
A: Go to Settings → Help Centre.
Q: Where are legal documents?
A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.
Q: How do I contact Support?
A: Go to Settings → Contact Support.
Related Articles
- /help/safety-marketplace
- /help/buying-buyer-protection
- /help/community-reporting
- /account/settings — Settings (Account Control Centre)
- /legal — Legal Information
- /support — Contact Support
Step-by-step guide
- Requests to pay outside ROVEXO
- Urgency to move to WhatsApp or email only
- Overpayment stories
- Links to unknown payment sites
- Open **Settings** → **Help Centre** to find this guide again.
- Use search in Help Centre for related policies and legal documents.
- Looking for Help or Legal on the Profile menu — both live under **Settings**.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
Requirements
- ROVEXO account where applicable
Estimated processing time
Instant self-service
Common mistakes
- Looking for Help or Legal on Profile instead of Settings
- Skipping verification or setup steps
Troubleshooting
- Use the interactive help guide for this topic if the article does not resolve your issue
- Open Settings → Contact Support if you still need help
Frequently asked questions
Where is Help Centre?
Settings → Help Centre.
Scam red flags
Spot and avoid common marketplace scams.
Last updated 30 July 2026