Late or missing delivery

Late or missing delivery

*Last Updated: 30 July 2026*

Purpose

What to do if a parcel is late or tracking stops.

Explanation

Steps

1. Check tracking in Orders / Conversation Hub

2. Message the seller on ROVEXO

3. Wait for carrier updates when in transit

4. Open Support with your order number if unresolved

Keep evidence inside ROVEXO.

Examples

• Open Settings → Help Centre to find this guide again.
• Use search in Help Centre for related policies and legal documents.

Common mistakes

• Looking for Help or Legal on the Profile menu — both live under Settings.
• Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
• Skipping verification steps when ROVEXO asks for them.

Frequently Asked Questions

Q: Where do I find Help Centre?

A: Go to Settings → Help Centre.

Q: Where are legal documents?

A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.

Q: How do I contact Support?

A: Go to Settings → Contact Support.

Related Articles

• /help — Help Centre home
• /account/settings — Settings (Account Control Centre)
• /legal — Legal Information
• /support — Contact Support