How buyers start a return or issue.
Buyer returns overview
*Last Updated: 30 July 2026*
Purpose
How buyers start a return or issue.
Explanation
If an item is not as described or arrives damaged:
1. Message the seller with photos
2. Use in-product issue flows when available
3. Contact Support with your order number if unresolved
Keep all evidence in ROVEXO.
Examples
- Open Settings → Help Centre to find this guide again.
- Use search in Help Centre for related policies and legal documents.
Common mistakes
- Looking for Help or Legal on the Profile menu — both live under Settings.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
- Skipping verification steps when ROVEXO asks for them.
Frequently Asked Questions
Q: Where do I find Help Centre?
A: Go to Settings → Help Centre.
Q: Where are legal documents?
A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.
Q: How do I contact Support?
A: Open Help Centre → Contact Support, or go to /support.
Related Articles
- /help/returns-seller-steps
- /help/payments-refunds
- /help/buying-buyer-protection
- /account/settings — Settings (Account Control Centre)
- /legal — Legal Information
- /support — Contact Support
Last updated 30 July 2026