What to do when card payment does not complete.
If payment fails at Checkout
*Last Updated: 30 July 2026*
Purpose
What to do when card payment does not complete.
Explanation
Try
1. Confirm card details and available funds
2. Try another payment method if available
3. Retry Checkout from the same order flow
If funds were held by your bank but ROVEXO shows unpaid, contact Support with the time of the attempt — do not create duplicate payments.
Examples
- Open Settings → Help Centre to find this guide again.
- Use search in Help Centre for related policies and legal documents.
Common mistakes
- Looking for Help or Legal on the Profile menu — both live under Settings.
- Leaving ROVEXO to negotiate off-platform (purchase protection may not apply).
- Skipping verification steps when ROVEXO asks for them.
Frequently Asked Questions
Q: Where do I find Help Centre?
A: Go to Settings → Help Centre.
Q: Where are legal documents?
A: Go to Settings → Legal Information, or open a specific policy from the Legal section in Settings.
Q: How do I contact Support?
A: Open Help Centre → Contact Support, or go to /support.
Related Articles
- /help — Help Centre home
- /account/settings — Settings (Account Control Centre)
- /legal — Legal Information
- /support — Contact Support
Last updated 30 July 2026